Customer Service
Customer Service - Melting Hearts USA
TERMS OF USE & AGREEMENTS
Welcome to the Melting Hearts shop www.MeltingHeartsUSA.com. Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").
PRIVACY
Melting Hearts respects our customers' account information as private and confidential information and will never share this with any outside affiliations or individuals. Your information (we don't store your full credit card number) is secured and encrypted with the Secure Socket Layer Software via PayPal.
GENERAL
We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
PRODUCT INFORMATION
Melting Hearts products displayed at the Site are available in select stores in North America and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores. The prices displayed at the Site are quoted in US Dollars and are valid and effective only in the US.
DELIVERY
Purchased items will be shipped within 7-10 business days of the order, although most will be within 1 to 2. Please allow up to 2 weeks for delivery to arrive. If you still have not received your purchase after 3 weeks, please notify [email protected]. Buyer assumes any and all duties and customs costs for orders shipping outside of the United States and will be contacted in advance should additional charges need to be made. Melting Hearts is not responsible for any lost, stolen or damaged shipments. All domestic shipments are sent with a delivery confirmation and the buyer assumes all responsibilities of lost items.
PRODUCT AVAILABILITY
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
RETURN POLICY
ALL SALES FINAL. Unless the product is damaged during shipment of delivery, you are responsible for return shipping charges, the item must be in its original packaging, and is subject to inspection to verify that it is new or unused. Some returned items are subject to a 35% restocking fee.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
SITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Melting Hearts. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Melting Hearts.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Melting Hearts on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Melting Hearts property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Melting Hearts of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Melting Hearts will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Melting Hearts is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that Melting Hearts may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Melting Hearts may use your information for marketing and promotional purposes.
MELTING HEARTS COMMUNICATIONS TO YOU
You agree that Melting Hearts may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Melting Hearts products or services, or for such other purpose(s) as Melting Hearts deems appropriate.
DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT MELTING HEARTS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
INACCURACY DISCLAIMER
From time to time there may be information on Melting Hearts that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Melting Hearts purchase you may return it with your invoice to Melting Hearts by mail. Please see our Return Policy.
INDEMNIFICATION
You agree to defend, indemnify and hold Melting Hearts harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
MISCELLANEOUS
Unless otherwise specified and except to the extent Melting Hearts products are offered for sale in North America through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Melting Hearts products and services available in North America and select foreign markets. This Site is controlled and operated by Melting Hearts from its office in the United States.
This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the Melting Hearts.
TERMINATION
This Agreement is effective unless and until terminated by either you or Melting Hearts. You may terminate this Agreement at any time. Melting Hearts also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Melting Hearts sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Melting Hearts, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
THANK YOU FOR YOUR PATRONAGE